OUR PROMISE TO YOU We promise to provide you with a quality product and excellent personal customer service. Please do not hesitate to let us know if there is anything we can do to improve your shopping experience. 45 DAY WARRANTY You can choose to exchange the item or receive a refund less the cost of shipping and handling . This warranty does not cover merchandise damaged through normal wear accident misuse (wearing in water, etc). Items that have been worn are not eligible for returns buyer pays return postage. Please notify us via e-mail before returning an item firstname.lastname@example.org
CARE FOR MY JEWELRY? Handle with care The glass on your locket is fragile . The lockets are made of glass, and should be treated kindly. Keychains, bracelets, lockets “ will not withstand heavy use”. Avoid water: Always remove your jewelry before entering water.
Polish: Our jewelry is made with real metals and will naturally tarnish with time. To keep it looking good gently rub all pieces with dry polishing cloth now and then
Be responsible when ordering for children! they have glass
PAYMENT METHODS MasterCard Visa Discover Amex Payments are processed through a secure credit card processor paypal.
PRICE ADJUSTMENTS IF AN ITEM I PURCHASED GOES ON SALE? sorry, but at this time we do not offer price adjustments.
we run a secure web site and do not sell any of your personal information
HOW DO I CANCEL OR CHANGE MY ORDER? Just contact us we will help you, if it hasnt been shipped yet.
By visiting and/or purchasing from our online shop, you agree that neither treasurecharms nor its owners shall be held liable for any direct, consequential or incidental damages arising from any aspect of your order including, but not limited to the product itself, printing or delivery.
IMPORTANT NOTE: Floating charms are very small, and could potentially be a choking hazard, therefore they are not recommended for small children. The floating charm lockets are made of glass and should be handled with care. Please use your judgement when ordering.